Support
Stuck, found a bug, or have an idea? Write to support@vaultme.me. A real person reads every email, usually within a day or two. Say which device you’re on (iPhone app or a browser) and what you were doing, and a screenshot helps a lot.
Uploading
- What can I upload? WAV, AIFF, FLAC, MP3 and M4A (AAC), up to 200 MB a file. Open a project and tap Add track; on a computer you can also drop files anywhere on the project’s page.
- How much fits? 3.5 GB per account, free. Account → Storage shows what you’ve used. Deleting old versions you don’t need makes room.
- Can I leave the app while it uploads? In the iPhone app, yes: lock your phone or switch apps and the files keep going up. If you swipe VaultMe away in the app switcher, iOS pauses them until you open it again. In a browser, keep the page open until each file says Processing.
- Is my original WAV kept? VaultMe keeps a high-quality copy made for listening (256k AAC; MP3s and AAC files are kept as they are), not the file you uploaded. Keep your own masters and session files somewhere safe.
- New mix? On a song’s ⋯ menu, Edit audio → Upload New Version adds it. Older versions stay listed and playable, and the newest one plays by default.
Sharing
- How do links work? Tap Share on a song or project and send the link. Make one link per person: you’ll see who opened theirs, what they played and how far they got, and if something leaks, you know whose link it was.
- Can I lock a link? Yes: turn on Require password when you make it. Downloads are off unless you allow them.
- How do I stop a link? Share → Links already made → Revoke. It stops working straight away.
- Do listeners need an account? No. They open the link in any browser and press play.
The iPhone app
- Listening offline: every song in your vault is kept on your phone by itself, so it plays with no signal. A whole vault the first time waits for Wi-Fi. Account → On this phone shows how much space it takes.
- Face ID: turn on Account → Lock → Use Face ID to open your vault. It asks when VaultMe opens and again after 7 minutes away; music keeps playing while it’s locked.
- Siri: say “Hey Siri, play song name in VaultMe”, “play project name in VaultMe” or “shuffle my vault in VaultMe” (iOS 17 or later). With the Face ID lock on, Siri asks you to unlock first, unless you turn on Let Siri play without Face ID.
- Notifications: Account → Notifications tells you when someone plays one of your links.
Your account
- Forgot your password? Use Forgot password on the sign-in page and we’ll email you a link.
- Deleting your account: Account → Delete account. Your music, covers, links and listens are deleted straight away; see the privacy page for backups.
- A copyright problem? See the copyright page for how to report it.